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| Debug | Started | 2026/09/14 7:50:40.8 PM | .000 |
| Server | | | .001 |
| | Product Edition | Logi Info Studio and Server | .001 |
| | Server Engine Version | 12.6.131-SP6 | .002 |
| | File Version Number | 12.6.131.235 | .002 |
| | .NET CLR Version | 4.0.30319.42000 | .003 |
| | Operating System Version | Microsoft Windows NT 10.0.17763.0 | .004 |
| | Process Identity | IIS APPPOOL\CustomerLicenseManager | .005 |
| | Process Mode | 64-bit | .005 |
| | Machine Name | DEVNET | .006 |
| | IP Addresses | fe80::2767:339d:9400:c337%14, 10.95.0.33 | .007 |
| Browser | User Agent | Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) | .008 |
| Request Tokens | | | .008 |
| | @Request.rdReport~ | UpgradeAdvisor | .009 |
| Response Builder | Start | | .010 |
| Requested URL | | https://clm.logianalytics.com/rdPage.aspx?rdReport=UpgradeAdvisor | .010 |
| Application Security | Enabled | False | .013 |
| Data Cache | Location | C:\lgxDevNet6\CustomerLicenseManager\rdDataCache | .015 |
| Hybrid Data Engine | MemoryStreamLimit | 10 MB | .017 |
| Determine Definition | | | .017 |
| | Requested Definition | UpgradeAdvisor | .018 |
| Call Plugin | ID | plgCallAuthenticateUser | .031 |
| | Error running a plugin. | There was an error calling a plugin. The plugin file was not found. SecurityPlugin.dll PluginName:SecurityPlugin.dll PluginTypeName:SecurityPlugin.ZendeskSSO PluginMethod:AuthenticateUser | .032 |
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| * Generating this debugger information increases the overall elapsed time. |
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Detailed Error Report | There was an error while processing your request. | Message:
There was an error calling a plugin. The plugin file was not found. SecurityPlugin.dll PluginName:SecurityPlugin.dll PluginTypeName:SecurityPlugin.ZendeskSSO PluginMethod:AuthenticateUser | Source:
rdServer | Stack Trace:
at rdServer.rdPlugin.a(rdServerObjects A_0, XmlElement A_1)
at rdServer.rdPlugin.a(String& A_0)
at rdServer.rdState.sGetDefinition(String sDefinitionName, String sFolder, Boolean bCheckForPlugin, Boolean bCheckingAlternativeFolder, Boolean bBypassTest, Boolean bAddIncludedSharedElements, String sSharedElementID, Boolean bFromProcess, Boolean bDoNotRemoveRemarkedElements)
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| Inner error: | Message:
The plugin file was not found. SecurityPlugin.dll | Source:
rdServer | Stack Trace:
at rdServer.rdPlugin.a(rdServerObjects A_0, XmlElement A_1)
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